No part of this Return/Refund Policy shall overrule the Privacy
Policy or the Terms of Service(EULA) for 3dream.net.
All new accounts are offered a free '3Dream Basic' account of the
3dream.net service except where the account is in violation of the
may upgrade their account at any time for additional charges.
3Dream accounts with a monthly subscription price are invoiced on the
1st day of the following month. Example: charges for the month of
January are invoiced on the 1st of February, charges for the month of
July are invoiced on the 1st of August.
When the user changes account type (upgrade or downgrade), monthly
charges are prorated on invoice for the number of days the account was
active. Example: User upgrades from the free Basic account on the 11th
of June, the invoice on the 1st of July will be prorated for 20/30
days x the monthly rate.
All accounts marked as 'Recurring Auto-Renew' will automatically renew
on the 1st of the month providing the previous months charges are paid
in full or the user chooses to suspend their account by visiting
'My Account' - 'Company Details'.
Invoices in default
If a user's billing information is incorrect or out of date and the
invoice on the 1st of the month is not paid, the user's account will
be immediately suspended until which time the information is corrected.
Upon the next log-in by the user, the billing information will need to
be updated before the account becomes active again. Paying unpaid
invoices will immediately reactivate the account and the next invoice
will be prorated. Example: user's June invoice status is unpaid. User
logs in on the 5th of July, updates or corrects billing information in
order to pay June invoice. August 1st invoice will be prorated for 27
days of July, (5th to the 31st).
After a period of 90 days suspended accounts will be permanently deleted.
If at any time the user feels that they are no longer interested in
maintaining their account they may cancel their subscription from the
Company Administration Page.
Accounts canceled inside a purchased period (a month, or a year) are
required to pay in full for the period of time that they have been
invoiced. Example: User cancels account on the 15th of March, invoice
on the 1st of April is not prorated. The invoice amount is the monthly
subscription price. The account remains active for use up until the
end of the month of March, at which time it will be suspended.
Service (EULA) will not be refunded upon cancellation.
No account disputes will be tended to beyond 30 days.
If you have any questions regarding this return policy please email [email protected] or phone from
9am - 5pm EST toll free at 1.800.449.9984.