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View answers to frequently asked questions

Account Information

I am a furniture retailer that offers interior design services. Can I sign up?

Yes. 3Dream was created for Interiors Professionals and is offered to-the-trade-only. Whether you work for an interior design studio, or a retail store that offers interior design services.

Sounds great. What does it cost?

3Dream is a subscription service that will automatically be billed on your major credit card. The monthly fee for 1 Master Account for 1 month will be $39 USD. Additional accounts under the Master Account will be $34 USD or less, depending upon the number of sub-accounts.

Accounts can be set up using Visa or MasterCard. American Express can only be used if paying for a year's subscription.

Can I sign up for a year?

Yes. We will be offering a yearly pre-paid subscription. This will equal approximately 11 monthly charges, giving you a discount of 1 month over paying monthly. In addition to the discounted rate, yearly subscribers may also receive special features over those paying monthly.

Do I have to sign a contract? Am I locked in?

No. You do not have to sign a contract, or are locked in, unless you've opted to pay for a year's subscription in order to receive the discounted rate. If you choose to cancel or suspend your account, you must notify us at least 7 business days before your next billing date. Your service will remain active up to this date.

I am an interior design student; can I use 3Dream?

Yes. We have always strongly believed in supporting today's design students with providing the best available tools now, so that when you enter the working world you are already trained and ready to go.

Is there a student discounted rate?

Yes. We offer a student subscription.  Please contact us at [email protected] for more information.  Toll free 1-800-449-9984.

We will need:

  • Name of school
  • Instructor's name
  • Course name & length

You should also talk to your design instructors to see if they can get 3Dream in your school!

I am a home products vendor; how can I get my products on 3Dream?

The very concept of 3Dream is to provide a state of the art design environment to working interiors professionals. The next logical step is to let them use real products, from real companies.

Regardless of your product type: furniture, area rugs, art, lighting, accessories, office furniture, window treatments etc, we can set your company up as a 3Dream vendor.

Your products can be searched for & used in a design, edited with your options (finish, fabrics, size and any other applicable information). The 3Dream users of your products can then contact you directly with regard to the products they have a specific interest in, thereby providing a highly qualified lead.

Please contact Ross Barlett, [email protected] for more details.

Is there a free trial period?

Yes. The 3Dream Basic account is free.  But it does have limits on the number of projects, rooms, snapshots and clients which can be created and saved in 3Dream. There is also a limit on the amount and variety of 3D products and materials which can be viewed and used in your scenes.  You may sign up with the free Basic account and upgrade to one of the professional accounts at anytime. 

How do I set up an account?

To register for an account, simply click the big orange Sign Up Now button on the 3Dream home page. This is a 3-step process of downloading the 3D player, registering a user name and password, and choosing an account type.  You can choose the 'Basic' account which is free but with feature limitations or choose one of the Professional accounts with full access to all of the features, products, materials, digital snapshots and reports.

My company has many designers that want to use 3Dream. Can we have multiple accounts that I can control?

Yes. You can have as few as 1 account, or as many as 1,000 sub accounts under the control of the master admin account. The master account contains the company information and lets you set up as many sub accounts as needed as well as letting you control access such as passwords, user names, etc.

Can my partner & I share an account?

Yes. However only one user can be signed on at any one time, and all the projects will be accessible by anyone with access to your account.

I forgot my password. How can I get it sent to me?

Simply click on the Click here if you forgot your password link on the login page, and your current password will be sent to the email address that you registered your account with.

What if I want to suspend or cancel my account?

To cancel or suspend your 3Dream account you must visit the MY ACCOUNT / COMPANY DETAILS page and click on the "Suspend Company account" link.

  • This will suspend your 3Dream account at the end of the current month.
  • Your final invoice for the current  month will appear on the 1st day of the next month. 
  • All of your projects / scenes/ snapshots / reports etc. will remain saved in the system for 90 days
  • You may reactivate your 3Dream account and begin service again by simply logging in and choosing an account type.