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Trouble Shooting

I am having trouble logging in or launching a scene. The Player Updates page just keeps spinning.

I keep getting asked to DOWNLOAD THE PLUGIN.  I am sure I have done this already.

I am using Internet Explorer.  I know I have downloaded the plugin on to my computer, but I am still being told it is missing. What can I do?


Can I access 3Dream from any computer?

Yes. This is the beauty of working over the internet. You can login to your account from anywhere, as long as you have a good internet connection, and the 3Dream plug-in is installed.

Click here for the minimum requirements to run 3Dream?

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My scene seems to has stopped loading.  What is this DX Studio error that pops up?

Sometimes objects get stuck in the loading box and the scene seems to stop loading.

 

I've waited a few minutes but the download doesnt start

  • Please ensure that you have waited long enough, this process may take a few minutes.
  • Please ensure that you have administrator privliges on the computer you are using.
  • Check your internet connection to ensure that you still are connected to the internet.
  • Check to see if your anti-virus or firewall software is not blocking the installer.
  • Check to make sure that the installer window is not hidden behind another window.

I only see a black image where the picture is supposed to be

  • This may indicate that your video card does not meet the minimum requirements of 3Dream™. Click Here for a list of the minimum requirements.
  • Please check that you have the latest drivers for your video card. Check the manufacturers website for the latest available software.
  • Please check that you have the latest version of Microsoft DirectX installed. Click Here to visit the download page for DirectX

Windows 8.  I am having difficulty with logging in or installing the plugin on a Windows 8 computer.

3Dream will not work correctly using Internet Explorer on Windows 8

The picture is similar, but the pictures, colors or patterns are distorted

  •  This may indicate that your video card does not meet the minimum requirements of 3Dream™. Click Here for a list of the minimum requirements.